Handmade Funky Jewellery

TERMS AND CONDITIONS

Welcome to the Koukii Designs on-line store. Please ensure you read through all of our terms and conditions carefully before placing your order. By visiting the Koukii website and / or placing an order you agree to be bound by the terms and conditions set out below.

We also have a Privacy Policy available on the web-site outlining how we manage information provided by you.

It is important to note that prices, specifications, availability and terms of offers may change without notice. The up to date prices and promotions will be validated at the time your order is placed and processed.

In line with normal procedure, please note that the below terms and conditions may change or be updated and you will not be directly notified. It may be prudent to read through the below information each time a new order is placed.

If clarification is required on any of the below terms and conditions, please do not hesitate to contact Koukii designs on +612 9267 0122 or adina@koukii.com.

ORDERING

An email will be sent to you confirming your order once it has been received and registered by Koukii Designs.

Once an order has been placed through our secure checkout system, it cannot be cancelled or changed.

Acceptance of your order and completion of the contract between you and Koukii Designs will be effective when we dispatch the goods to you. The sale contract is therefore concluded in Sydney, Australia and the language of the contract is International.

Under the following circumstances we may reserve the right not to accept your order:

• We are unable to obtain authorisation for payment,

• The item ordered is out of stock or does not satisfy our quality control standards.

PAYMENT

Koukii uses a secure online payment system which encrypts your credit transaction details using the latest technology. Payment can be made via Visa, Mastercard, Payment will be debited and cleared from your account upon receipt of your order by Koukii Designs and you confirm that the credit card that is being used is yours. All credit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise Koukii Designs, we will not be liable for any delay or non-delivery.

If you prefer to pay via cheque or direct deposit please contact us on +612 9267 0122 or email us at adina@koukii.com.

DELIVERY INFORMATION

All prices shown for mail order items are in Australian dollars and include GST.

Postage and handling costs will be calculated when an order is placed and must be paid in full before the item can be dispatched.

Once orders have been confirmed and payment had been received, orders will be sent within 7 working days. The carrier will be Australia Post and items should arrive within 10 – 15 working days of receipt of your payment. Payment can be made via direct deposit into the specified Koukii Designs account. Details will be provided on request.

For international orders an additional $20 charge will apply for each transaction to cover international bank fees. International customers will also be responsible for local duties and taxes. Delivery time may take between 15 – 20 working days.

The expected delivery times set out above are estimates only.

REFUND POLICY

Please choose carefully as no refunds will be given unless merchandise is faulty.

We take great pride in our products and take every effort to ensure items are of the highest quality. In the event that you feel you have received an item which you deem to be unsuitable due to faulty workmanship please contact Koukii Designs Studio during business hours on +612 9267 0122 or email adina@koukii.com within 48 hours of receiving the item and obtain a Return Authorization Number.

Goods returned without a Return Authorization Number are unable to be processed.

Goods must be returned within 14 days of a Return Authorization Number being issued. Goods need to be returned unworn, in their original condition, with all original packaging and invoice attached.

If the item is deemed to be faulty by Koukii Designs, a full refund or a credit note will be issued at the customer’s choice. No credit will be issued for change of mind.

The customer is responsible for the cost of return postage and any additional postage and handling costs incurred by delivery of the new item. The original postage and handling charges are not refundable. Koukii Designs takes no responsibility for returned goods that are lost or damaged in transit. To ensure that your returned item arrives safely, please use a registered postal service.

RETURN POLICY

Unworn items may be returned within 14 days for an exchange or credit only, no refund will be given.

Goods need to be returned in their original condition, with all original packaging and invoice attached.

The customer is responsible for the cost of return postage and any additional postage and handling costs incurred by delivery of the new item. The original postage and handling charges are not refundable. Koukii Designs takes no responsibility for returned goods that are lost or damaged in transit. To ensure that your returned item arrives safely, please use a registered postal service.

RETURNS AND EXCHANGES ON SALE ITEMS

We do not refund or exchange on sale items.

WARRANTY

All care is taken to produce an original Koukii Designs. Warranties extend to manufacturing faults only – these will be repaired at no cost. The warranty does not extend to normal wear and tear and the warranty expires 3 months after the sale of the item.

CUSTOM MADE PIECES

At Koukii Designs we can custom make pieces to suite any individual. Recreate a modern piece using your precious stones from a previous piece of Jewellery. We encourage you to come in and visit us in person to discuss your requirements, this way we can advise you of what is possible without compromising the design.

We require a 50% deposit to place an order and full payment on collection of the finished item. Orders generally take 2–6 weeks to complete (depending on the complexity of the item) once the deposit has been paid. In the case where a piece includes a diamond, the stone must be paid in full and 50% deposit must be paid towards the piece (not including the diamond).

If a longer delivery period is required, you will be notified within 3 working days of your deposit being received. You will then be asked to confirm that you would still like to proceed with the order.

Once an order has been placed it cannot be cancelled. Each piece is handmade to suit your specific requirements, therefore we ask that you understand the finished products cannot be returned or exchanged. If you change your mind regarding any details, including size, we will do our best to have any adjustments made. However any changes made after the order has been placed will be at your expense.

QUOTES

Koukii Designs can organize a quote prior to commencing an order.

Quotes are valid for 14 days.

RING SIZING

At Koukii Designs we will take a ring fitting prior to placing all ring orders, but can only advise on the recommended ring size. It is the customer’s responsibility to select the correct size that will be comfortable in all temperatures. It is important to note that fingers are generally larger in warm or humid weather and smaller in cold weather. This can differ from person to person.

In the case of a customer requesting the resize of a ring, a charge may apply. It is important to note that not all rings can be resized. A second fitting is required for any rings with stones, before the stones are set. At the time of placing a ring order, the customer is required to approve the size and accept responsibility for the size selection.

Koukii Designs cannot take responsibility for incorrect choice of size and any cost associated with resizing or remaking the ring will be the responsibility of the customer.

Please note all Jewellery displayed on the website is subject to the availability of the required materials. Koukii Designs products are all hand made there might be a slight variation between each product. Colour and size of all stones and pearls when viewed on different monitors, or reproduced from different printers will vary slightly. Koukii Designs cannot guarantee the images on the website will accurately portray the finished piece.

White Gold Diamond Jewellery